Making A Return

Online Returns Policy

Choko Jewellery Ltd
www.chokojewellery.com

RETURNS & REFUNDS FOR CHANGE OF MIND

If you're not completely satisfied with your purchase, or if you ordered an incorrect item, you can return your order to Choko Jewellery for a full refund (excluding delivery costs). Refunds will be issued in the original method of payment. For online orders, the refund will be processed back to the original payment card or type.

We are happy to accept returns for items that are in resalable condition—this includes clean, undamaged packaging with intact internal components (e.g., plastic sleeves on jewellery packaging)—within 14 days of receipt. Please note that the cost of returning an item is your responsibility. When returning items due to a change of mind, we recommend retaining proof of tracking. Using a postal service with insurance for the value of the goods is highly advisable. Until the returned items are received by us, they remain your responsibility.

RETURNS & REFUNDS FOR DAMAGED OR DEFECTIVE ITEMS

If your item arrives damaged or broken, please notify Choko Jewellery within 24 hours of receipt. You can do this via email at hello@chokojewellery.com. Once notified, we will contact you promptly to resolve the issue.

Please note that many of our pieces are handcrafted, and slight variations in finish or detailing are part of their unique character. No two pieces are identical, so small differences should be expected.

RETURNS & EXCHANGES FOR SALE ITEMS (IN-STORE ONLY)

Please note that Choko Jewellery does not accept returns or exchanges on sale items purchased in-store. This policy does not affect your statutory rights.

EXCHANGES FOR PERSONALISED ITEMS

We are unable to offer refunds for personalised or custom items, including engraved or specially altered pieces (e.g., re-mounted jewellery or items with bespoke finishes).

REFUND PROCESSING

If eligible, refunds for goods will be processed within 30 days of the original transaction date. Refunds will be made to the original payment method, either via PayPal or Credit Card.

RETURNS ADDRESS

Online Returns
Choko Jewellery,
Mullingar Business Park,
Mullingar, Co. Westmeath, Ireland
N91 V8DY

By purchasing goods from Choko Jewellery, you agree to our terms and conditions and the returns policy outlined above.

This policy does not affect your statutory rights.
For further assistance, please contact us at hello@chokojewellery.com.

© 2024 Choko Jewellery.